Cancellations & Overtime

Cancellations must be in writing.

Guests may cancel their Booking until 7 days before the event start time and will receive a full refund (including all Fees) of their Booking Price.
Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price.
Booking cancellations submitted less than 24 hours before the Event start time are not refundable.

Payment

Visa, MasterCard and American Express accepted. To guarantee your booking, a 50% retaining fee is required when signing the contract. Retaining fees and balances paid to Redfern Photography Studio are non-refundable. Payment for all equipment rental is due upon order confirmation.

Credit card purchases will have a 3% processing fee added.

Studio Cleanliness

Renter agrees to leave the Premises and all contents and fixtures, including all kitchen appliances and utensils in the same condition as they were when Renter arrived. If Renter does not return Premises to the order and cleanliness found when Renter arrived, Company will charge at a minimum, a $250 fee.

All items brought to the Premises by Renter are to be removed by Renter the day of their rental (i.e., Sets, Props, Client Owned Equipment). Any arrangement to leave anything in the studio beyond the day of the client’s rental MUST be agreed to in writing prior to your rental date. Only paper tape can be used on the floor, no gaffer tape. All tape used on the floor must be removed prior to leaving the studio.

Trash Removal

All trash bags must not be fully stuffed and easily lifted out of the garbage bins. Any food items left in the bins must be distributed so as to not heavily laden the trash bins. If there will be more than 5 trash bags full of garbage in total, special pickup arrangements need to be made prior to your rental date by contacting us in writing so we can arrange the special pickups.

Recyclables

All recyclables must be tended to. Cans, plastic and bottles must be placed in the provided recycle bins. Please empty all liquids prior to placing in recycle bins.

Any damaged seamless paper, cardboard, boxes, production materials (paper, etc.) must be cut up and taped up in a condensed orderly fashion prior to you leaving the studio.

Studio Damage

The client accepts responsibility for any & all damage to the walls, floors, equipment, fixtures, appliances, couches, props & anything housed or affixed on or inside the studio during the time of their booking. The client is responsible for replacing any missing or damaged equipment as well as returning the studio to the same condition as it was at the beginning of their rental.

Insurance

In all cases, Redfern Photography Studio requires a certificate of Liability Insurance.

All Certificates of Insurance (COI) must list:

Gareth Redfern-Shaw DBA Gareth Shaw Photography as the “Certificate Holder” & “Additional Insured” for the certificates to be valid.

Insurance Recommendations

If you’re in need of a policy or insurance quotes, please visit: